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Our Guarantee

We pride ourselves in our shipping. Over the many years, and hundreds of fishes we have shipped throughout the United States, including Alaska, Hawaii and Puerto Rico, we are proud to say that we have lost very little fish.

 

No matter if you purchase express shipping or priority, we will guarantee live arrival guarantee. In a rare case of a DOA, please take a few clear photos of dead fish in unopened shipping bag that clearly depicts dead fish and whole shipping bag and email to greenfinsbetta@yahoo.com. We will refund the cost of the fish only. Or you may opt to receive a replacement fish or store credit on your next order, but shipping will be repaid by the buyer.

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During cold weather months, we reserve the rights to delay shipping and limit shipping to overnight express only. This is to guarantee the health of the fish, so that they may not suffer during the extreme cold weather and prevent them from being delayed and sitting in a cold warehouse. One 18+ hour heat pack will be provided at no cost. Additional heatpacks will be $2.00 each additional.

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